Your Rights and Responsibilities when you move in Texas
An official Texas Department of Transportation (TxDot) form intended to assist consumer with household goods moves, Texas Department of Transportation-Motor Carrier Division 125 E 11 Street, Austin Texas 78701-2483
1-800-299-1700 (selection option 3 from the automated menu)
Choosing your mover
You will have many choices of household goods movers. Since the prices and services offered vary from mover to mover, you may want to shop around before hiring a movers. Additionally, you may wish to call TxDot to verify whether your mover is properly registered, TxDot can also give information about the mover’s complaint history and annual report. You may also want to contact other sources as the Better Business Bureau for information.
Proposal for Moving Services: Prior to loading, your mover must provide a written proposal. The proposal must provide the maximum amount you will be required to pay at the delivery. The proposal must be one of the two types: binding or not-to-exceed. A binding proposal states the exact price of the move. A not-to-exceed proposal states the maximum price of the move but allows the mover to charge less than the maximum. Informing your mover of all items to be moved and services you expect the mover to provide will assist the mover in making the proposal. If possible you should find out exactly what services you will need the movers to perform at our destination. Services at the destination may include “stair cases”, “long carries”, and “elevator’ use. Due to the additional labor required to provide these services, additional fees may be charged by your mover. Informing the mover before the move of all items to be moved and services to provide with help avoid misunderstandings and help prevent the need to amend the proposal.
Pickup and Delivery Dates: In scheduling your move, consider the dates and times for pickup and delivery. Advise your mover of any deadlines that you may have with regard to pickup and delivery. To insure that there is no confusion, note these deadlines either on your written proposal or moving services contract. If you are not available at the agreed times, the pickup and delivery may be delayed, and you may be charged the additional fees.
Inventory: Your mover may offer to prepare a descriptive inventory of the shipment. The inventory will list your goods and not their condition. The mover may charge a fee for this service only if you agree to the preparation of the inventory. The mover will ask you to sign the inventory after loading and possibly after unloading. As with any shipment document, you should review it for accuracy when your shipment is picked up and delivered. Important: Since inventories are often used during the claim process, inspect your shipment carefully. Make sure all boxes and items are accounted for at delivery. If there is obvious loss or damage, note this on the inventory at delivery.
Moving Services Contract: Your mover will prepare a moving services contract. The moving services contract may be in the form of a bill of lading, work ticket, or other receipts. This contract lists important information about your moves, including your name, the mover’s name, the mover’s limitation of liability for loss and damage to your goods. The agreement on your written proposal provided by your mover became part of your contract. Be sure all agreement between you and your mover, including the service to be provided at the destination, are written on the moving services contract. Do not rely on any verbal agreements. Make sure all documents offered by the mover for your signature are filled out as much as possible before you sign. READ THE DOCUMENTS BEOFRE YOU SIGN YOUR NAME.
DURING YOUR MOVE
Mover’s Liability: Your mover has a basic of liability of 0.60 cents per pound per article. This means if your 50 pound television is damaged, your mover is liable for a maximum of $30. Although your mover can not reduce his liability below 0.60 cents per pound per article, he may agree in writing to assume a higher level of liability on your moving services contract. Your move may assess additional fees (sometimes referred to as a valuation fee) for assuming the higher level of liability. Noting a higher level of mover liability (valuation) is not the same as purchasing transit insurance.
Transit Insurance: You may wish to purchase transit insurance to cover loss or damage to your goods. Your mover may offer to sell you this type of policy or it may be purchased directly from an insurance company. Transit insurance is not regulated by TxDot or the Texas department of Insurance, so be sure to read the transit insurance policy and understand the coverage and any deductibles. Your mover is required to provide you with a copy of the policy or other appropriate evidence if insurance purchased through them.
Payment of Charges: You should be prepared to pay the maximum amount of money on the written proposal provided by your mover. The proposal must explain when you will be required to pay your mover and what form of payments are accepted, such as personal checks or credit cards. Remember the last amended contract or written proposal lists the total price that you may be required to pay at delivery.
AFTER YOUR MOVE
Claims: If you have a dispute about the charges of loss/damage to your goods, you should first file a written claim with your mover. Include in your claim the specific amount of money or other solutions you are seeking. List enough information for the mover to investigate your claim. Provide your mover with any shipping document and other information requested. You must receive the claim on time, your claim could be denied. If your claim involves damage goods, you should preserve he container and any damage goods so your mover may inspect them.
Mover’s response to a Claim: Your mover must contact you within 20 days (excluding Sunday and Holidays) of receipt of your written claim. Your mover has a right to inspect containers of damaged goods within 30 days of receipt of your claim. Your mover must pay or deny your claim, or make a settlement offer, within 90 days if receiving your claim. If you are not satisfied with your settlement, you can contact TxDot for mediation or you may pursue the claim in court of law. Some movers may have mediation or binding arbitration programs. Before using a program of this type, be sure to determine if it restricts your right to pursue your dispute with TxDot or through legal action.
Mediation by TxDot: If you wish to file for mediation through TxDot, you must submit your request within 30 days after any portion of your claim is denied. Additionally, if your movers has not paid or denied your claim or make a firm settlement offer within 90 days of receiving your claim, you have 30 days to request a mediation through TxDot., The mediation will be held by telephone conferences, by written submissions, or in person at Txdot facilities in Austin Texas. The cost of the mediator will be paid by TxDot. If you and the mover agree to a solution to your claim during mediation, your dispute may be resolved. If you and your mover do not reach an agreement through mediation, you may pursue your claim through the court of law.
Contacting TxDot: You may contact TxDot at any time for information on household goods moves within Texas. Claims are filed with your movers, and TxDot does not settle claims. However, TxDot can advise you n the claims handling process and does coordinate the mediation dispute. If you have a question about moving within Texas or wish to make a complaint about a mover, you may contact TxDot at 1-800-299-1700 (select option 3) or through our website at www.dot.state.tx.us.
Movers who transport shipments across state lines follow US Department of Transportation guidelines. You may contact the US Department of Transportation at: Licensing & Insurance Division (HA-30), Office of Motor Carrier Information Analysis, Federal Highway Administration, 400 Virginia Ave SW Washington, DC 20024, or by telephone (202)358-7027.